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StrucSure Claims Free Builder

Year One Coverage by Omega Builders

Once you've closed on your new home and have moved in, it is likely you will see a new item that you did not see during your New Home Orientation - that's okay, our service team is here to help!

Submitting warranty items is easy! The NEW My Home Portal allows you to submit new items, upload photos, and keep track of the status of your requests.

My Home Portal - Home Warranty

Please note the information outlined in orange below regarding items requiring immediate attention and after hours service.

Immediate Attention Needed

For items requiring immediate attention during normal business hours, please call 254.239.0366 to speak with our Service Coordinator.

Examples of items requiring immediate attention are those related to heating, air conditioning, electrical & plumbingThese items should not be submitted online to avoid unnecessary delays in providing service.

In case of an emergency with your home that presents imminent danger to persons or damage to property, immediately contact emergency service personnel (dial 911) or contact the respective utility provider (city, electric, water, or gas company). 

After Hours Service

For service items requiring immediate attention outside of normal business hours, call the number listed below for your region - please listen to the prompts carefully to ensure you contact the appropriate trade partner. You'll need to leave a voicemail to receive a call back from the on-call service technician.
Temple - Belton: 254.239.0075
Bryan - College Station: 979.314.5471
Georgetown: 512.942.5881

1-2-10 Warranty Coverage

Your new Omega home is backed by a 1-2-10 StrucSure Home Warranty, one of the best home warranties in the industry! StrucSure Home Warranty, LLC provides third-party, insurance-backed home warranties to builders and homeowners across the United States. You'll receive instructions to sign up for the StrucSure Homeowner Warranty Portal at closing.

Omega Builders is proud to be a lifetime Claims Free Builder.

One-year Warranty

Workmanship & Materials: Covered components of a home that do not meet established Performance Standards during the first year will be repaired, replaced, or paid for under the one-year warranty.

Two-year Warranty

Delivery Portion of Systems (Plumbing, Electrical, Heating & Air Conditioning): Covered components of a home that do not meet established Performance Standards during the first two years will be repaired, replaced, or paid for under the two-year warranty.

10-year Structural Warranty

Major Structural Defects are covered by a direct warranty that begins on the day of your home’s closing and lasts for 10 years. As a direct warranty, StrucSure is the responsible party for major structural defects. If a major structural defect occurs within the first 10 years, it will be repaired, replaced, or paid for under the 10-year warranty.

StrucSure Homeowner Access

IMPORTANT - If you have already received access to our NEW My Home Portal, please click here to login and submit your request directly.
*You would have received an email from BuildPro (noreply@hyphensolutions.net) called "My Home Portal Activation" with instructions to activate. 

Submitting Your Request

This form can be used to submit any single warranty items or you may use the Warranty Report Form for multiple items and attach.

I want to express how thoroughly impressed we were with both TJ and Connor. Their professionalism, communication, and the quality of their services were a pleasant surprise! They both went above and beyond my expectations and made sure that everything was to our satisfaction. In addition to being punctual, accommodating, and following through with the job, they were also friendly and helpful. They are an excellent model of what quality services should be.

Mrs. Patenaude - Homeowner

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