Once you've closed on your new home and have moved in, it is likely you will see a new item that you did not see during your New Home Orientation - that's okay, our service team is here to help!
Submitting warranty items is easy! The NEW My Home Portal allows you to submit new items, upload photos, and keep track of the status of your requests.
Please note the information outlined in orange below regarding items requiring immediate attention and after hours service.
Your new Omega home is backed by a 1-2-10 StrucSure Home Warranty, one of the best home warranties in the industry! StrucSure Home Warranty, LLC provides third-party, insurance-backed home warranties to builders and homeowners across the United States. You'll receive instructions to sign up for the StrucSure Homeowner Warranty Portal at closing.
Omega Builders is proud to be a lifetime Claims Free Builder.
Workmanship & Materials: Covered components of a home that do not meet established Performance Standards during the first year will be repaired, replaced, or paid for under the one-year warranty.
Delivery Portion of Systems (Plumbing, Electrical, Heating & Air Conditioning): Covered components of a home that do not meet established Performance Standards during the first two years will be repaired, replaced, or paid for under the two-year warranty.
Major Structural Defects are covered by a direct warranty that begins on the day of your home’s closing and lasts for 10 years. As a direct warranty, StrucSure is the responsible party for major structural defects. If a major structural defect occurs within the first 10 years, it will be repaired, replaced, or paid for under the 10-year warranty.
IMPORTANT - If you have already received access to our NEW My Home Portal, please click here to login and submit your request directly.
*You would have received an email from BuildPro (firstname.lastname@example.org) called "My Home Portal Activation" with instructions to activate.
This form can be used to submit any single warranty items or you may use the Warranty Report Form for multiple items and attach.
Mrs. Patenaude - Homeowner