Our team is committed to providing exceptional service in every interaction. We are here every step of the way.. from contracting to closing and beyond.
Omega covers workmanship & materials that do not meet performance standards in the first year. Submitting warranty tickets is quick & easy. The My Home Warranty Portal allows you to submit new items, upload photos, and keep track of the status of your requests.
For items requiring immediate attention during normal business hours, please call (254) 239-0366 to speak with our Service Coordinator.
Examples of items requiring immediate attention are those related to heating, air conditioning, electrical & plumbing. These items should not be submitted online to avoid unnecessary delays in providing service.
In case of an emergency with your home that presents imminent danger to persons or damage to property, immediately contact emergency service personnel (dial 911) or contact the respective utility provider (city, electric, water, or gas company).
After Hours Service
For service items requiring immediate attention outside of normal business hours:
1. Call the after hours/weekend service number at (254) 239-0075
2. Grab a pen and listen for the appropriate trade partner number
3. Call the number and leave a voicemail to receive a call back from the on-call technician
1-2-10 Warranty Coverage
Your new Omega home is backed by a 1-2-10 StrucSure Home Warranty, one of the best home warranties in the industry! StrucSure Home Warranty, LLC provides third-party, insurance-backed home warranties to builders and homeowners across the United States. You will receive instructions to sign up for the StrucSure Homeowner Warranty Portal at closing.
One-year Warranty
Workmanship & Materials: Covered components of a home that do not meet established Performance Standards during the first year will be repaired, replaced, or paid for under the one-year warranty.
Two-year Warranty
Delivery Portion of Systems (Plumbing, Electrical, Heating & Air Conditioning): Covered components of a home that do not meet established Performance Standards during the first two years will be repaired, replaced, or paid for under the two-year warranty.
10-year Structural Warranty
Major Structural Defects are covered by a direct warranty that begins on the day of your closing and lasts for 10 years. As a direct warranty, StrucSure is the responsible party for major structural defects. If a major structural defect occurs within the first 10 years, it will be repaired, replaced, or paid for under the 10-year warranty.
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